Contact information

Flat B#01, NHA Building No#09, Kolatoli,Cox's Bazar, Chattogram

+8801711394238

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FAQ

Yes, any cancellation fees are determined by the property and listed in your cancellation policy. You will pay any additional costs to the property.

If you have a free cancellation booking, you won’t pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.

Cancelling a Non-Refundable booking normally incurs a charge. However, you may have the option to request free cancellation when managing your booking. This sends a request to the property, who may decide to waive your cancellation fee. It is not possible to change dates for a Non-Refundable booking, though it is possible to re-book for your desired dates if your waive fees request is successful.

After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, please contact the property to confirm they got your cancellation.
You can find this in your booking confirmation.

Please contact the property directly if you would like to transfer the reservation to someone else.

Each property will have its own policies around this type of change to a reservation and can inform you appropriately what those policies are.

Some of our properties require a prepayment, also known as a deposit, before you stay. This prepayment can be up to the total cost of the booking, or just part of it. The rest is then paid when you stay at the property.
However, for some properties there is no deposit required, and you’ll pay the amount in full when you stay at the property. It’s best to check the payment policies in your confirmation for more details.
You can find the payment policy in your booking confirmation, in the pricing section. This section also includes a price breakdown, and the accepted payment methods.
It depends on the property’s policy. Additional costs for children, including extra beds/cots, are not included in the reservation price. Please contact the property directly for this information.
Be sure to check your email inbox, spam and junk folders. If you still can’t find your confirmation, go to wellspringhotels.com/contact and we’ll resend it to you.